SME - Citrix Virtual Desktops Essentials

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while maintaining high standards of quality and customer satisfaction. This position involves leveraging expertise in Citrix Virtual Desktops Essentials to facilitate efficient operations and contribute to continuous improvement initiatives.

What you'll do

• Ensure Timely Resolution And Compliance With Quality Standards For Escalated Incidents By Utilizing Citrix Virtual Desktops Essentials
• Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Foster Knowledge Sharing And…
• Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Ensure Optimal Resource Allocation And Performance
• Actively Participate In Customer Meetings, Utilizing Effective Communication

What you need

• Root cause analysis
• ITIL
• SOP writing
• Communication