SME - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure

About the role

As a Subject Matter Expert in Support & Operations, you will play a pivotal role in ensuring the timely resolution of escalated incidents while adhering to quality norms and service level agreements (SLAs). Your expertise in Kubernetes, Ansible, and cloud technologies will be essential in driving customer satisfaction and operational excellence.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Kubernetes And Ansible
• Mentor Team Members And Administrators In Best Practices For Kubernetes And Ansible
• Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation
• Facilitate Effective Communication And Presentations In Customer Meetings To Address Issues And Enhance Customer Feedback And Satisfaction Regarding Support Operations
• Conduct Thorough Analyses, Such As Root Cause Analysis And Trend Analysis

What you need

• Kubernetes
• Ansible
• Azure
• Linux
• SOP writing
• Root cause analysis