Sr Analyst
BengaluruFull-timeMid levelPosted 1 week ago
Mid-level analyst role at HCLTech in Bengaluru.
About the role
Sr Analyst at HCLTech. Proficient typing skills (minimum of 40 WPM) 6. Have an excellent customer service approach to dealing with people at all levels within the WBG 7. Have the exceptional….
What you'll do
- Use initiative to find ways of solving incidents and building knowledge. 10. Listen to a caller explain an incident and determine the probable cause
- Listen to a caller explain an incident and determine the probable cause; take the\\\\r\\\
- Caller through a step-by-step problem determination procedure via the telephone\\\\r\\\
- ITSM / ITIL Foundations within 90 days of assignment to the World Bank.\\\\r\\\
- 1. Analyze and break down the incident using previous experience and knowledge to\\\\r\\\
What you need
- ITIL