Sr Analyst

About the role

Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Willing to work in different shifts and national holidays as required by Operations.

What you'll do

• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
• Resolve or Route incidents and requests to appropriate teams
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Administer and provide User Access and Exit controls
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions