Technical Lead (Support & Operations)
ChennaiFull-timeSenior levelPosted 1 week ago
Senior software engineering role at HCLTech in Chennai.
About the role
Adherence to ITS change management process and other compliance topics
What you'll do
- Ask Description: Service Ownership
- Manage E2E the service ownership across all orgs
- Maintain ticket SLA as per ITS governance model. Monitor production tickets
- Manage support team capacities, ticket volume, and report remaining capacity for other tasks to ITS PM’s
- Manage team leave plans to ensure team availability on all days
What you need
- Agile