Tower Lead (Support & Operations)
LucknowFull-time12–22 yrsPosted 1 week ago
Leadership operations role at HCLTech in Lucknow. Needs 12+ years.
About the role
The Cloud Operations Manager is responsible for end-to-end delivery, governance, and continuous improvement of Cloud IaaS, PaaS and SaaS services including Server, Storage, Backup, Networking, Identity, Monitoring, BCP/DR and reporting. The role ensures service excellence, CSAT, service availability, reliability, security, cost optimization, automation, and stakeholder management aligned to contractual and business outcomes.
What you'll do
- Compute & OS: Windows/Linux servers, Marketplace/Custom image build, OS hardening, Clusters & HA/DR, Patching, and lifecycle management
- Monitoring & Tooling: Cloud native monitoring, Alert hygiene & optimization, Availability, and Capacity/performance monitoring
- Track and report initiatives proposed and value delivered
- Capture the initiatives in the Value portal
What you need
- Coordination
- Reporting
- AWS
- ITIL
- Documentation
- Azure
Good to have
- GCP
- Root cause analysis
- Demand planning
- Talent management
- Performance management
- PowerShell