Senior Engineer, Digital Collaboration & Messaging (Teams & Slack)
MumbaiFull-timeHybrid5–9 yrsPosted 3 weeks ago
Senior engineering role at Hcxs in Mumbai. Needs 5+ years. Hybrid.
About the role
The Senior Enterprise Systems Engineer (Teams & Slack) is a senior technical practitioner responsible for the engineering, administration, reliability, security, and continuous improvement of enterprise messaging and productivity platforms, with a primary focus on Microsoft Teams and Microsoft Power Platform, including Power Apps and Power Automate.
What you'll do
- Investigate complex Teams, Power Platform, Slack, application, authentication, integration, workflow, and configuration issues
- Identify patterns across escalated incidents and determine whether the underlying cause requires an engineering or platform-level correction
- Perform root-cause analysis and implement permanent engineering solutions where possible
- Work directly with affected stakeholders when advanced technical troubleshooting is necessary
- Engage Microsoft, Slack, application vendors, or other technology providers when vendor-level escalation is required
What you need
- REST APIs
- Power Apps
- Power Automate
- Office 365
- Root cause analysis
- PowerShell
Good to have
- ITIL
- DLP
- M&A
- IAM