Senior Engineer, Workplace Platform Engineering (Mac)

About the role

The Senior Enterprise Systems Engineer (Mac) is a senior technical practitioner responsible for the engineering, administration, security, reliability, and continuous improvement of the firm’s enterprise macOS environment.

What you'll do

• Troubleshoot complex macOS and device-management issues that cannot be effectively resolved by frontline or second-level support
• Investigate difficult application failures, enrollment problems, authentication issues, configuration problems, performance issues, and device-management failures
• Identify patterns across escalated incidents and determine whether the underlying cause requires an engineering or platform-level correction
• Work directly with affected employees when advanced technical troubleshooting is necessary
• Engage Apple, JAMF, software vendors, or other technology providers when vendor-level escalation is required

What you need

• Shell scripting
• Python
• Root cause analysis
• IAM

Good to have

• ITIL
• Intune