Team Lead, Global Business Solutions
DelhiFull-time8–12 yrsPosted over a month ago
Leadership operations role at Hcxs in Delhi. Needs 8–12 years.
About the role
We are seeking a structured and proactive Team Leader – Operations (Pan India) to support end‑to‑end operational services for a Global Capability Center (GCC). The role oversees a multi‑city team of 4–5 members and is responsible for day‑to‑day operations, vendor coordination, transportation and safety governance, and employee experience services
What you'll do
- Lead, guide, and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews
- Plan team schedules, ensure backups, and maintain an escalation matrix for uninterrupted operations
- Serve as the first escalation point for Pan India operational issues and drive timely resolution
- Drive small and consistent process improvements across locations to streamline operations
- Create and maintain project plans, trackers, and publish regular status updates (fortnightly/monthly)
What you need
- Reporting
- Vendor management
- Ticketing tools
- Coordination
- ServiceNow
- SOP writing
Good to have
- MS Office
- Power BI
- KYC
- Root cause analysis