Supervisor
NoidaFull-timeSenior levelPosted 1 week ago
Senior finance role at Hdb Financial Services in Noida. Needs a degree.
About the role
Inspire / motivate callers to achieve targets Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow
What you'll do
- Maintain MIS for Allocated Pool
- Identifying critical cases and act accordingly
- Prepare strategies for achieving Team targets
- Coordinate with Collection agencies
- Handling Escalation calls /agitated customers
What you need
- MIS reporting
- Excel
- Collections