Complaint Reviewer-GRC and ECC
MumbaiFull-time1–10 yrsPosted 1 week ago
Junior customer support role at Hdfc Bank in Mumbai. Needs 1+ years and a degree.
About the role
Assign complaints to relevant business functions based on customer issues.
What you'll do
- Complaint Assignment and Handling
- Identify duplicate cases, tag as junk, and close
- Transfer credit card cases to the Credit Cards department
- Escalate FRC cases to the respective unit for E2E handling
- Update all relevant fields in Talisma during sorting
What you need
- Complaint handling
- Customer service
- MS Office
- Communication
- HTML