COMPLAINTS OFFICER-PHONE BKG
MumbaiFull-time1–10 yrsPosted 1 week ago
Junior customer support role at Hdfc Bank in Mumbai. Needs 1+ years and a degree.
About the role
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What you'll do
- Logging & Resolution of Complaints
- Execute seamless complaints process at the center
- Log complaints promptly and follow up for resolution
- Track and ensure complaint closures within TAT
- Investigate escalated complaints and provide accurate responses
What you need
- CRM
- Sales
- Customer handling
- Root cause analysis
- MIS reporting
- Communication
Good to have
- HTML