CUSTOMER EXPERIENCE EXECUTIVE
KolkataFull-time0–5 yrsPosted 1 week ago
Junior customer support role at Hdfc Bank in Kolkata. Open to freshers; up to 5 years, with a degree.
About the role
Migrate customer requests to direct banking channels and assist the branch in meeting sales targets.
What you'll do
- Ensure Operations responsibilities are completed
- Handle branch queries like balance inquiries and cheque deposits
- Migrate customers to digital banking channels and provide demonstrations
- Resolve customer complaints efficiently and prevent escalations
- Promote direct banking channels and ensure queue management
What you need
- Sales
- Escalation handling
- Tally
- Cross-selling
- Communication
- HTML