VC-Subject Matter Expert
AhmedabadFull-time1–7 yrsPosted 1 week ago
Mid-level teaching role at Hdfc Bank in Ahmedabad. Needs 1+ years and a degree.
About the role
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What you'll do
- Escalation and Query Handling
- Handle 1st level escalations with 100% accurate resolution
- Provide coaching and feedback to call handling staff
- Ensure error-free and timely execution of customer instructions
- Build and motivate teams to achieve service, sales, and quality goals
What you need
- Communication
- HTML