Senior Manager - Renewal Retention
RanchiFull-timeSenior levelPosted 2 months ago
Senior finance role at HDFC ERGO General Insurance in Ranchi. Needs a degree.
About the role
India, Jharkhand, Ranchi, Ranchi, Ranchi, 1602, Branch ob Description: Call Center Manager (Vendor Location)
What you'll do
- Manage daily call center operations to ensure achievement of productivity and business targets
- Monitor service levels, call volumes, staffing utilization, and operational efficiency
- Ensure optimum manpower planning and workforce allocation
- Drive process adherence and operational discipline across all teams
- Maintain business continuity and ensure timely resolution of operational issues
What you need
- MIS reporting
- Excel
- Compliance
- Customer service
- Performance management
- CRM