NOC Engineer - (Only Cisco CCNA Can APPLY)
GurugramFull-time1–4 yrsPosted 1 week ago
Junior IT support role at Headsup Corporation in Gurugram. Needs 1+ years.
About the role
Monitor network infrastructure, systems, and services 24×7 using network monitoring Identify, troubleshoot, and resolve network faults and connectivity issues. Escalate complex incidents to senior engineers or relevant support teams as per Perform first-level diagnosis of IP network problems and service outages.
What you'll do
- Monitor network infrastructure, systems, and services 24×7 using network monitoring
- Identify, troubleshoot, and resolve network faults and connectivity issues
- Perform first-level diagnosis of IP network problems and service outages
- Track, update, and close trouble tickets within agreed service levels (SLAs)
- Monitor network performance, utilization, and availability to ensure optimal operation
What you need
- CCNA
- Process improvement
- Preventive maintenance