Associate Network Ops Manager
HyderabadFull-timeHybrid5–9 yrsPosted 2 months ago
Senior operations role at HealthEdge in Hyderabad. Needs 5+ years. Hybrid.
About the role
Description Associate Operations Manager – REO Department: Reliability, Engineering & Operations (REO) — Operations Reports To: Director/Senior Director, Operations Location: [Location] | [Remote/Hybrid] Position Summary The Associate Operations Manager is a hands-on people leader responsible for the day-to-day health and performance of the Network Operations Center (NOC).
What you'll do
- Schedule resources to efficiently meet the demands of the day in a follow-the-sun shift structure
- Foster a culture of accountability, continuous improvement, and psychological safety within the team
- Support career development planning for team members, including skills growth and role progression pathways (e.g., NOC-to-IM career tracks)
- Identify training gaps and drive cross-training initiatives to increase team versatility and resilience
- Alert Response & NOC Oversight Ensure NOC Analysts respond to monitoring alerts within defined SLA thresholds and escalate appropriately
What you need
- Documentation
- Process improvement
- ITIL
- Incident response
- JIRA
- AWS
Good to have
- GCP
- Datadog
- Splunk
- ServiceNow
- Azure