Contact Center Engineer III
BengaluruFull-time7–13 yrsPosted 3 weeks ago
Senior customer support role at Herbalife in Bengaluru. Needs 7+ years and a B.Sc, B.Tech or B.E..
About the role
The Contact Center Engineer Level III is responsible for testing, implementing, and supporting all Contact Center software applications and activities. This role provides consultation and direct technical support in life cycle planning, problem management, integration, and configuration.
What you'll do
- Responsible for testing, implementing, and supporting all Contact Center software applications and activities
- Develop, document, implement procedures to streamline support and design efforts
- Assist business in contact center design & implementation to best utilize the Contact Center Technology to meet the business needs
What you need
- CRM
- Python
- PowerShell
- Communication
Good to have
- Customer service
- Telecom