Head of Premier Technical Support
BengaluruFull-time12–18 yrsPosted over a month ago
Leadership IT support role at Hevo Data in Bengaluru. Needs 12–18 years.
About the role
When a pipeline breaks, their dashboards, reports, and downstream systems break with it. For our top accounts, every interaction with Hevo should feel white-glove: proactive, personal, and technically credible. Premier Support at Hevo is not a ticket queue. It is a named, technical account management function that partners closely with our Account Management team to drive adoption, deepen usage, and protect renewals across our most valuable customers.
What you'll do
- Customer Management and Communication
- Own the technical relationship with premier accounts end to end: onboarding, adoption, stability, escalations, and renewal readiness
- Deliver a white-glove experience for top customers: named coverage, proactive check-ins, regular business reviews
- Partner with Account Managers on joint account plans, QBRs, renewal risk reviews, and expansion opportunities, always leading with adoption and retention
- Drive adoption: make sure customers are getting value from the pipelines, sources, and features they bought, and catch usage drops before they become churn risks
What you need
- ETL
- Networking
- REST APIs
- Data warehousing
Good to have
- AWS
- GCP
- Azure
- Customer success
- dbt
- Snowflake