Digital CRM Architect

About the role

The architect will work across product, engineering, security, data, infrastructure, vendor and Salesforce teams. The role combines platform architecture with hands-on technical leadership across Sales Cloud, Service Cloud, Salesforce mobile experiences, Outlook and calendar integration, data models, enterprise integrations, automation, DevSecOps and production readiness.

What you'll do

• Own end-to-end Salesforce solution architecture, from discovery and option analysis through detailed design, delivery, release and production stabilization
• Translate business processes into Salesforce capabilities, defining what should be configured, customized, integrated, embedded or kept outside the platform
• Design scalable data models across standard and custom objects, including account, contact, lead, opportunity, campaign, campaign member, case, task
• Lead integration architecture for Microsoft 365 and Outlook, enterprise data sources, identity platforms, marketing platforms
• Guide Salesforce mobile and Lightning experience architecture, balancing standard capabilities, Lightning Web Components, Salesforce Design System patterns, usability

What you need

• CRM
• Salesforce
• Office 365
• Design systems