Concierge Manager
BengaluruFull-timeMid levelPosted over a month ago
Mid-level hospitality role at Hilton in Bengaluru.
About the role
You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. In this role, you will ensure the concierge team maintains the highest standards of service and professionalism.
What you'll do
- Oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests
- Ensure the concierge team maintains the highest standards of service and professionalism
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Manage guest communications: Receive and deliver messages, mail, packages, and faxes
- Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
What you need
- Communication
- Hospitality
Good to have
- Guest service