Duty Manager
ChennaiFull-timeMid levelPosted 2 days ago
Mid-level hospitality role at Hilton in Chennai.
About the role
As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations.
What you'll do
- Be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service
- Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
- Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
- Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
What you need
- Front office
- Communication
- Hospitality
- Guest service