Reservation Supervisor / Reservation Team Leader

About the role

The Reservation Supervisor / Team Leader takes responsibility for the group's sales and planning functions, as well as managing and leading the hotel’s reservations team. As a Reservation Supervisor / Team Leader , you’re not just helping manage the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What you'll do

• Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions
• Coordinate group reservations: Process rooming lists, billing requirements, and special requests
• Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue
• Provide reservations support: Handle reservation requests and provide service to team members and customers as needed
• Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership

What you need

• Reservations
• Communication
• Hospitality