Application Engr I
KarnatakaFull-time2–5 yrsPosted 2 weeks ago
Mid-level electrical and electronics role at Honeywell in Karnataka. Needs 2+ years and a B.Tech, B.E. or PhD.
About the role
Contribute to the growth of the HCI Services business by providing technical support to both internal customers, being Honeywell affiliates, as well external end-user customers. The GTAC engineer works in a global team, providing remote maintenance support for HCI/LSS service engineers to manage and maintain HCI products via Enabled services.
What you'll do
- Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+ and Connected Services Offering)
- Manage customer expectations and satisfaction to ensure 100% retention
- Report out to regional stakeholders
- Maintain strong case documentation and follow up to ensure that technical recommendations effectively resolve customer issues
- Provide BGP program teams with periodic updates, so that they can interface effectively with the customer using current information
What you need
- Troubleshooting
- Instrumentation
- Python
- PowerShell
- Maintenance