Tech Supp Professional
PuneFull-time2–5 yrsPosted over a month ago
Mid-level software engineering role at Honeywell in Pune. Needs 2+ years and a B.Tech or B.E..
About the role
As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing exceptional technical support for our customers, ensuring their experience with our products and services is seamless and satisfactory. In this position, you will deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external customers at the L2 level.
What you'll do
- Deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external…
- Provide professional coverage of the Technical Software Support center
- Facilitate prompt identification, investigation, resolution, replication of technical issues, and conduct root cause analysis
- Cultivate internal relationships with product management and R&D teams to expedite complex cases
- Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards
What you need
- Salesforce
- SQL
- Java
- Python
- Root cause analysis
- CRM