Supervisor - Customer Care Center Bengaluru
BengaluruFull-time2–4 yrsPosted over a month ago
Mid-level customer support role at HP in Bengaluru. Needs 2–4 years.
About the role
This role is responsible for supervising teams engaged in providing remote service, customer access, pre-sales, and post-sales activities related to business systems and application problems. The role oversees support-level employees, offering coaching and guidance to enhance skills and task proficiency.
What you'll do
- Supervises the daily work activities of teams providing remote (offsite) service, customer access, pre-sales, post-sales
- Oversees and manages the day-to-day activities of support-level employees, ensuring compliance with policies and guidelines
- Ensures operational excellence by closely monitoring key performance metrics, ensuring successful achievement of team objectives and contractual commitments
- Addresses and monitors routine escalations, taking appropriate actions to resolve issues as needed
- Partners with business to drive growth and ensure efficient and effective delivery on the functional commitments
What you need
- Customer service
- Sales
- Escalation handling
- ITIL
- Root cause analysis