Customer success executive
HyderabadFull-timeJunior levelPosted 2 months ago
Junior customer support role at HR- Talent Acquisition in Hyderabad. Needs a degree.
About the role
The role involves addressing customer queries, coordinating with internal teams for issue resolution, conducting regular stakeholder reviews, gathering feedback, driving customer satisfaction and retention, identifying upselling opportunities, and ensuring timely renewals. The executive will also track account health, document customer interactions, and should be willing to travel based on business requirements.
What you need
- Customer success
- Customer service
- Upselling
- HTML
- PowerPoint
- Communication