Customer support executive
HyderabadFull-time1–3 yrsPosted 2 months ago
Junior customer support role at HR- Talent Acquisition in Hyderabad. Needs 1–3 years and a BCA, B.Tech or B.E..
About the role
The Customer Support Executive is responsible for managing day-to-day support operations for the TeachNext platform. This role involves handling inbound calls and tickets, resolving technical and functional issues.
What you'll do
- Support Queue Management: Handle inbound calls and tickets received in the support queue related to TeachNext. Ensure timely acknowledgement, categorization
- Reporting & Analysis: Prepare daily/weekly performance snapshots and analyze support metrics such as resolution time, ticket volumes
What you need
- Customer service
- Voice process
- Complaint handling
- MS Office
- PowerPoint
- Communication
Good to have
- Ticketing tools
- Freshdesk