Branch Operations Manager| Thane
ThaneFull-time3–9 yrsPosted 6 days ago
Mid-level finance role at Iaamcp in Thane. Needs 3+ years and a degree.
About the role
Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience. Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation) Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
What you'll do
- Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
- Ensure accurate account opening/KYC with CKYC uploads and documentation quality
- Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
- Prepare for audits/inspections; maintain records and resolve observations on time
- Train frontline on process updates and compliance requirements
What you need
- KYC
- AML
- Reconciliation
- Cross-selling
- Audit
- Compliance
Good to have
- Root cause analysis