Deputy Principal Nodal Officer| Mumbai
MumbaiFull-time15–18 yrsPosted 2 weeks ago
Leadership customer support role at Iaamcp in Mumbai. Needs 15–18 years and an MBA.
About the role
To support the Principal Nodal Officer in managing grievance redressal governance, regulatory compliance, customer complaint resolution, and liaison with RBI Ombudsman offices through monitoring, reporting, process oversight and implementation of customer service standards. Assist the PNO in handling cases escalated to the RBI Integrated Ombudsman.
What you'll do
- Support the Principal Nodal Officer in managing grievance redressal governance, regulatory compliance, customer complaint resolution
- Assist the PNO in handling cases escalated to the RBI Integrated Ombudsman
- Coordinate preparation and submission of responses, documents, and evidence required by RBI authorities
- Ensure compliance with RBI directions, circulars, and grievance management requirements
- Support representation of the organization before RBI Ombudsman and Appellate Authority, wherever required
What you need
- Complaint handling
- Customer service
- MIS reporting
Good to have
- Six Sigma