Lead - Centralised Grievance Redressal Unit| Mumbai
MumbaiFull-time12–14 yrsPosted 2 months ago
Leadership customer support role at Iaamcp in Mumbai. Needs 12–14 years and an MBA.
About the role
A "Centralised Complaint Redressal Cell" is a dedicated unit within an organization responsible for handling and resolving complaints from banks customers. It typically involves receiving, investigating, and addressing grievances raised through various channels, with a focus on providing prompt and effective resolution.
What you'll do
- Responsible for handling and resolving complaints from banks customers
- Responsible for overall coordination of Greivance redressal team for ensuring timely resolution of customer complaints, conduct of RCA, MIS preparation
- Oversee the functioning of the grievance redressal mechanism across all branches and departments
- Act as the Central Nodal Officer for Greivance Redressal for the Bank. Coordinates with various BO offices
- Ensuring the smooth and productive functioning of Greivance Redressal Cell of the Bank. Maintain comprehensive records of all complaints and their respective resolutions
What you need
- Complaint handling
- Root cause analysis
- Customer service
- MIS reporting
- Internal audit