Manager - Digital Operations| Ernakulam
KochiFull-time6–10 yrsPosted 2 weeks ago
Senior operations role at Iaamcp in Kochi. Needs 6–10 years and a degree.
About the role
The Manager - Digital Operations is responsible for overseeing reconciliation, settlement, chargeback, dispute management, and digital payment operations to ensure zero financial losses and minimal operational errors.
What you'll do
- Responsible for overseeing reconciliation, settlement, chargeback, dispute management
- Manage reconciliation, settlement, and chargeback processes to ensure accuracy and prevent financial losses
- Oversee dispute management and ensure timely processing of customer debits, credits, and grievance resolution
- Monitor operational controls, service standards, and turnaround times across digital operations processes
- Drive automation initiatives and improve reconciliation accuracy and operational efficiency
What you need
- Reporting
- MIS reporting
- Reconciliation
- Process improvement
- Complaint handling