Manager - Liability Operations| Ernakulam
KochiFull-time5–10 yrsPosted over a month ago
Senior operations role at Iaamcp in Kochi. Needs 5+ years and a degree.
About the role
The Manager - Liability Operations is responsible for customer onboarding and processing of all customer instructions, ensuring compliance with regulatory guidelines and operational excellence. The role focuses on productivity, process control, and continuous improvement in service delivery. Execute customer onboarding and instruction processing with full adherence to KYC, AML, and negative list guidelines.
What you'll do
- Responsible for customer onboarding and processing of all customer instructions, ensuring compliance with regulatory guidelines and operational excellence
- Execute customer onboarding and instruction processing with full adherence to KYC, AML, and negative list guidelines
- Manage operational volumes to ensure higher productivity while maintaining compliance and process control
- Ensure customer deliverables are met within SLA timelines, with consistent improvements in service delivery
- Resolve customer complaints within stipulated TATs and conduct RCA to prevent recurrence
What you need
- KYC
- MIS reporting
- Process improvement
- Data entry
- AML
- Root cause analysis