Manager - RA Unsecured Operations| Ernakulam
KochiFull-timeMid levelPosted 3 months ago
Mid-level operations role at Iaamcp in Kochi. Needs a degree.
About the role
Responsible for a RA product end to end Operations. Manage Disbursmeent / PDD / File receipt Management, life cycle of loan. Escalation and resolve issues. Review the process for compliance Control. Complaints and Audit exceptions - RCA, resolution and permanent fix. Regular T&M and TAT measurements.
What you'll do
- Manage set of Retail Asset products including life cyle of loan and customer service
- Responsible for a RA product end to end Operations
- Manage Disbursmeent / PDD / File receipt Management, life cycle of loan. Escalation and resolve issues
- Review the process for compliance Control. Complaints and Audit exceptions - RCA, resolution and permanent fix
- Drive initiatives and work on projects that improve efficiency through process automation
What you need
- Accounts receivable
- Customer service
- Root cause analysis