Asst. Manager/Dy Manager – CRM & O&M

About the role

Candidate shall manage all the assets under management of IBV India at RJ, GJ & CG Cluster and ensure the plant performance by managing Contractors and also ensure customer satisfaction, in line with Agreement. Monthly Meeting with Customers to understand their requirement and taking to the closer within stipulated timeline in coordination with different Stakeholders.

What you'll do

• Act as the Single Point of Contact (SPOC) for all customers in all operational site of RJ,CG and GJ
• Coordinating with operational site managers and respective DISOMS for getting monthly customer JMR, Invoice Submission and billing adjustment
• Coordinating with customer and insurance company for all insurance claim settlement
• Tracking performance of O&M Contractors and Sub-Contractors as per O&M agreement
• Monitoring and tracking all daily routine activities like module cleaning, preventive and corrective maintenance across all operational sites in RJ

What you need

• CRM
• Solar
• System design
• MS Office
• Statutory compliance
• MIS reporting