CX Engagement Manager
KochiFull-time13–15 yrsPosted over a month ago
Leadership customer support role at IBS Career Portal in Kochi. Needs 13–15 years.
About the role
The role ensures integrated CX solutions through close collaboration with UI, UX, and Mobile Practice Leads.
What you'll do
- Own end-to-end RFP / RFI / proposal responses
- Lead deal shaping with Sales, Region Heads, and Account Executives
- Co-create integrated CX solutions with UX, UI, and Mobile Practice Leads
- Drive account mining and pipeline growth within existing accounts
- Act as L1 CX front-end for customers and build senior stakeholder relationships
What you need
- Sales
- Escalation handling
- Machine learning
- Communication