Business Analyst

About the role

You'll be the single voice of the customer for the India team — translating roadmap intent into clear, sliceable stories the squad can pick up and ship. You'll own the cross-OpCo backlog and make sure every feature has a clearly-stated business outcome, a measurable KPI, and the right level of detail for engineering to estimate confidently.

What you'll do

• Translate executive-level charters into epics → stories with clear acceptance criteria; use Gherkin BDD when it helps clarity
• Run user research with sales, CSRs, customers as needed — never let the team build the wrong thing
• Model and document complex business flows: Quote-to-Cash, RMA, Order-to-Cash, customer onboarding (Lit/Dark/Venture/CP cohorts)
• Partner with the Integration Analyst + Data Engineer on data contracts: every story names the source-of-truth system for every data element
• Define + track success KPIs in Fabric for every shipped feature; the loop closes — not just 'we shipped it' but 'it worked'

What you need

• SQL
• Salesforce
• JIRA
• ERP
• SAP
• CRM

Good to have

• Power BI
• LLMs
• Instrumentation
• Confluence
• HubSpot
• User research