Client Support Specialist
HyderabadFull-time1–3 yrsPosted over a month ago
Junior customer support role at ICE (Intercontinental Exchange) in Hyderabad. Needs 1–3 years.
About the role
This position is an integral part of our global front line customer support team focused on providing a high level of technical support and customer services to ICE Data Services clients globally. Troubleshooting client inquiries where required and working closely with all internal teams and stakeholders until resolution.
What you'll do
- Provide exceptional overall experience for clients using time-sensitive, mission critical data and applications
- Troubleshooting client inquiries where required and working closely with all internal teams and stakeholders until resolution
What you need
- Customer service
- SOP writing
- Problem solving
Good to have
- CRM
- Ticketing tools
- MS Office
- Salesforce
- ServiceNow