Lead Functional Consultant, Admin Services

About the role

Understand how the ICI product works and how it is used by customers. Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments.

What you'll do

• Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience
• Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient
• Provide technical & functional expertise, guidance, mentorship to team members
• Follow and contribute to defined CRM processes to manage customer requests efficiently

What you need

• Customer service
• CRM

Good to have

• Azure