Cust Exp Professional
BengaluruFull-timeJunior levelPosted 2 weeks ago
Operations role at Icfcjb in Bengaluru. Needs a BBA, B.Tech or B.E..
About the role
The Customer Experience Specialist is responsible for managing the end-to-end customer experience for Production Return Orders (PRO), ensuring seamless coordination from return initiation through repair completion and shipment back to the customer. The role serves as the primary liaison between customers, repair operations, logistics, planning, finance, and service teams to deliver timely updates, resolve issues, and achieve high customer satisfaction.
What you'll do
- Responsible for managing the end-to-end customer experience for Production Return Orders (PRO)
- Act as the single point of contact for customers regarding Production Return Orders (PRO)
- Provide proactive communication on repair status, lead times, delays, shipment updates, and completion schedules
- Manage customer expectations and ensure a positive service experience throughout the repair lifecycle
- Create and manage Production Return Orders in SAP and related systems
What you need
- Process improvement
- Coordination
- ERP
- Reporting
- Lean
- Excel
Good to have
- SAP
- CRM
- Power BI