Specialist, IT Provisioning
ChennaiFull-time3–6 yrsPosted 5 months ago
Mid-level customer support role at ICU Med Careers in Chennai. Needs 3+ years.
About the role
The IT Provisioning Specialist is responsible for access management and provisioning, with a strong emphasis on logical access control. This position will play an integral role in providing employees, consultants, contractors and temporary help with the access they need, execute it with consistency, accountability and exceptional customer service.
What you'll do
- Provisioning/de-provisioning of access of employees, consultants, and contractors
- Answer incoming calls or requests to provide broad level of support to customers to identify, troubleshoot, and resolve access related issues
- Adherence to established SLAs, established processes, security controls and corporate policies
- Modify any existing access as requested through ticketing system
- Ensure requests contain proper approvals and reviewing completed requests for accuracy
What you need
- MS Office
- Active Directory
- ServiceNow
- Customer service
- Ticketing tools
- Data entry
Good to have
- ITIL
- PowerShell
- Office 365