Content Design Specialist
ThaneFull-time4–6 yrsPosted 1 week ago
Mid-level content and media role at IDFC FIRST Bank in Thane. Needs 4–6 years.
About the role
Responsible for designing, developing, and managing engaging, scalable, and technology-enabled training content for Turbo's frontline teams. The role focuses on sales content, instructional design, digital learning, AI-enabled knowledge solutions, and continuous content improvement to strengthen product knowledge, sales effectiveness, and process adherence.
What you'll do
- Training Content Development: Develop and maintain sales scripts, lesson plans, ILT modules, assessments, trainer guides
- Digital Learning & Instructional Design: Design interactive e-learning modules, microlearning bytes, gamified learning activities, simulations
- Sales Scripts & Content Management: Create and revise product and process scripts, including bot scripts, incorporating product updates, operational requirements
- AI & Digital Learning Solutions: Support AI-enabled knowledge platforms, along with conversational bot initiatives through content development, scenario validation, UAT
- Learning Repository & Innovation: Develop and maintain centralized digital learning resources, visual references
What you need
- Content strategy
- Scriptwriting
- Editing
- Curriculum development
- Lesson planning
- Learning and development
Good to have
- HTML
- Cross-selling