Executive - OSM Support HUB
GurugramFull-timeJunior levelPosted 1 week ago
Junior customer support role at IDP Education in Gurugram. Needs a degree.
About the role
Contribute to smooth running of day-to-day operations in BAU in accordance with the Risk Management Plan, being in line with the agreed objectives & meeting set SLAs with high accuracy.
What you'll do
- End to end management of test cycle completions IOC & IOC+P
- 0% tolerance, deviation to any laid down processes
- Ensure adherence to quality standards as defined by IELTS Manuals of Procedure and any IELTS Australia directives
- Internal Communication of IELTS Volume
- LIVE test support for VCS test
What you need
- Customer service
- MS Office
- Communication
- Reconciliation