Manager, Hotel Performance Support, SWA
GurugramFull-time4–7 yrsPosted 2 days ago
Mid-level hospitality role at IHG Career in Gurugram. Needs 4+ years and a hotel management degree, BBA or MBA.
About the role
Manager, Hotel Performance Support, SWA at IHG Career. Accountable for enhancing the hotel performance metrics of the assigned portfolio quarterly by formulating a service support strategy for each hotel and developing and….
What you'll do
- Accountable for enhancing the hotel performance metrics of the assigned portfolio quarterly by formulating a service support strategy for each hotel and developing and…
- Create a SMART action plan to execute the insights from the call and the consultant's recommendations to enhance the hotel service profit chain
- Support internal compliance programs
- Manage internal resources when necessary to resolve issues impacting performance
- Conduct regular meetings with the designated Field Operations leader in the region to ensure alignment of efforts and confirm that the support provided to the allocated…
What you need
- Hospitality
- Customer service
- Root cause analysis
- Communication