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MDS AMEA Customer Experience Regional Lead

MumbaiFull-time12–22 yrsPosted 3 weeks ago

Leadership customer support role at IN05 Business Services in Mumbai. Needs 12+ years.

About the role

Are You Ready to Make It Happen at Mondelēz International? You are part of a team that experiments with cutting-edge technologies, delivering solutions revealed as a result of the testing and learnings, and developing strong partnerships to enable growth through innovation and agile methodologies. This is a hands-on leadership role with a Product mindset — not a coordination or engagement function.

What you'll do

  • Implement pilot projects to drive disruptive ideas across the organization
  • Also get to experiment with cutting-edge technologies while at the same time building strong partnerships within the business to build a strong pipeline of ideas to…
  • Maintaining real-time visibility on project portfolio and operations performance
  • Driving digital adoption of OTC tools
  • Establish and sustain a Regional OTC Community of Practice spanning all four product areas

What you need

  • Customer service
  • SAP
  • SAP HANA
  • Machine learning
  • Portfolio management
  • Roadmapping

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