MDS AMEA Customer Experience Regional Lead
MumbaiFull-time12–22 yrsPosted 3 weeks ago
Leadership customer support role at IN05 Business Services in Mumbai. Needs 12+ years.
About the role
Are You Ready to Make It Happen at Mondelēz International? You are part of a team that experiments with cutting-edge technologies, delivering solutions revealed as a result of the testing and learnings, and developing strong partnerships to enable growth through innovation and agile methodologies. This is a hands-on leadership role with a Product mindset — not a coordination or engagement function.
What you'll do
- Implement pilot projects to drive disruptive ideas across the organization
- Also get to experiment with cutting-edge technologies while at the same time building strong partnerships within the business to build a strong pipeline of ideas to…
- Maintaining real-time visibility on project portfolio and operations performance
- Driving digital adoption of OTC tools
- Establish and sustain a Regional OTC Community of Practice spanning all four product areas
What you need
- Customer service
- SAP
- SAP HANA
- Machine learning
- Portfolio management
- Roadmapping