Technical Coaching Lead Representative - Cigna Healthcare

About the role

As a Technical Coaching Lead Representative, you will be responsible for providing technical/procedural coaching and support for an assigned teams of claims processors. You would analyze trending along with Key Performance Indicators (KPIs) to develop ongoing targeted performance plans while partnering with the Claims Supervisors.

What you'll do

• Be responsible for providing technical/procedural coaching and support for an assigned teams of claims processors
• Have opportunities to support the needs of real time resources, with flexibility to support new hire and other areas within the department such as helping with training…

What you need

• Customer service
• Communication
• Claims processing