Technical Support Analyst - Cigna Healthcare

About the role

Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security. You’ll be joining a global team with offices located in India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.

What you'll do

• Responsible for the oversight of day-to-day activities of the production and lower environments
• Monitoring, batch support and optimisation, defect identification and remediation
• Configuration updates, data fixes, ad-hoc reporting requests
• Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents
• The motivation to drive change towards modernisation and automation across the team’s processes and practices

What you need

• Troubleshooting
• Linux
• TCP/IP
• ITIL
• Networking
• ServiceNow

Good to have

• AWS
• SQL
• IAM
• Java
• Splunk
• React Native