Technical Assistant Helpdesk – SAP Project
DelhiFull-time2–5 yrs2 L–₹3.5 L a yearPosted open since may 2026
Mid-level IT support role at In2IT Enterprise Business Services in Delhi. Needs 2+ years and an MCA, B.Tech or B.E.. Pays ₹2–3.5 LPA.
About the role
We are looking for a Technical Assistant / Helpdesk Support professional to provide L1 support for SAP project operations. The candidate will be responsible for handling user issues, ticket management, and basic SAP support activities , ensuring smooth system usage and timely issue resolution.
What you'll do
- Provide first-level (L1) support to SAP users
- Log, track, and resolve incidents and service requests
- Assist users with SAP access, navigation, and basic troubleshooting
- Ensure adherence to SLA timelines for ticket closure
- Coordinate with L2/L3 teams for issue escalation
What you need
- SAP
- Ticketing tools
- Troubleshooting