Project Specialist
NashikFull-time8–12 yrsPosted 1 week ago
Leadership customer support role at INCRC ABB Global Industries and Services in Nashik. Needs 8–12 years and a B.Tech or B.E..
About the role
In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process.
What you'll do
- Have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality
- Implement customer support strategy to increase operational excellence and customer satisfaction in the sales process
- Also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed
- Provide customer support for technical queries
- Guide customers on type test scope and compliance needs (as per applicable IEC/IS/customer specification)
What you need
- Customer service
- Sales
- Communication