Technical Support and Warranty
VadodaraFull-time5–9 yrsPosted 2 weeks ago
Senior IT support role at INCRC ABB Global Industries and Services in Vadodara. Needs 5+ years and a B.Tech, B.E. or diploma.
About the role
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations.
What you'll do
- Have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines
- Contribute to customer satisfaction by executing support work according to customer expectations
- Also showcase your expertise by ensuring customer retention by delivering superior customer experience
- Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business…
- Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams
What you need
- MS Office